And in 1977 the ATM finally got its big break. Citibank, then the second-largest deposit bank in the United States, decided to make ATMs the subject of a large push: they spent a large sum installing the machines across its deposit branches. The New York Times reported it as “a $50 million gamble that the consumer can be wooed and won with electronic services.” But the response was tepid. In the same New York Times article, we encounter a scene from a bank branch in Queens where one of Citibank’s ATMs was installed: “most of the customers,” the article reports, “preferred to wait in line a few moments and deal with the teller rather than test the new machines.”
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吴猛：行业内主要面临三大共性困境：一是情绪洞察滞后，多数企业的舆情监测仍聚焦于事实层面的负面信息，缺乏基于情感计算的情绪维度监测与预判，错失情绪引导的黄金窗口期；二是言行脱嵌困境，将情感沟通简单等同于话术优化，情感承诺未落地到企业经营全链条，“说”与“做”的割裂极易引发不可逆的信任崩塌；三是模板化的“伪共情”困境，情感叙事同质化、模板化，缺乏对受众真实情感需求的深度洞察，为共情而共情，反而引发公众情感抵触。
（七）深入推进纪检监察体制改革，更好促进制度优势转化为治理效能